Day 9

Today was spent in Ames. We tagged along with some of the training group as they trained a few stores on a new software tool that they hope to roll out company wide at some point. As new tools are developed, they are tested in a select number of stores. The bugs are worked out, suggestions are submitted, and revisions are made. This process allows the developers to gain feedback not only on how well their code does what it purports to do, but also on any features or nuances they had not considered during the development phase. At this stage communication is extremely important. This also gives the training team valuable information on areas they need to focus while they train new stores who get the new tool when it's ready to go.